Frequently Asked Questions

 

Welcome to the Happy Paws Frequently Asked Questions (FAQ) page!

We’re here to answer your questions and make sure you and your pets have the best shopping experience.
If you need more help, please contact us at support@happypawsdeals.com.

Question #1: How long will it take to receive my order?

 

Here are our estimated delivery times:

• Handling time: 1–3 business days
• Transit time: 6–12 business days
• Estimated delivery time: 7–15 business days
• For more details, please check our Shipping Policy.

Question #2: Do you offer free shipping?

 

Yes, we offer free shipping on all orders within Canada.
Please refer to our Shipping Policy for more information.

Question #3: Where is Happy Paws located?

 

Happy Paws is a Canadian pet care brand based in Toronto, Ontario.
We proudly offer thoughtfully designed, high-quality pet products, shipped directly from our Canadian warehouses.

Question #4: What if I receive a defective product?

 

If you receive a defective or damaged item, please contact us within 30 days of delivery.
We’ll replace it or issue a refund at no extra cost.
For details, see our Return Policy.

Question #5: Can I cancel my order after placing it?

 

Yes, you can cancel your order within 24 hours after purchase.
To cancel, please contact us as soon as possible.

Question #6: What is your return policy?

 

We have a simple and stress-free return process.
Please visit our Return Policy page for full details.

Question #7: When will I receive my refund after returning an item?

 

Once we receive and inspect your returned item, your refund will be processed. Please allow 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Question #8: Do you offer a warranty on your products?

 

Do you offer a functional warranty on your products? Answer: We do not offer a product warranty. However, we do provide a 30-day easy return window if you are not satisfied with your purchase. Please see our Return Policy for full details.For details, see our Return Policy.

Question #9: How can I contact customer support?

 

You can reach us through our Contact Us page or email us support@happypawsdeals.com

Question #10: Do you ship internationally?

 

At the moment, we ship exclusively within Canada.

Question #11: Do you have a physical store location?

 

No, Happy Paws is an online-only store.
This allows us to keep prices affordable while offering a wider selection of products for your pets.

Question #12: Can I place a bulk order for my business or organization?

 

Yes, we accept bulk and wholesale orders.
Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

 

You can exchange eligible products by following our Return Policy instructions.
Contact us if you need help with the process.

Question #14: How can I track my order?

 

You can track your order anytime through our Track Order page on the website.
We’ll also email you tracking details once your package ships

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